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Refund policy

Returns

We accept returns only on items in new condition, shipped back in the same packaging as received. If your saddle came with a breast collar and back cinch, these must also be returned.

Saddle Return Guidelines

  • Saddles must be wrapped and packaged properly, especially the horn.
  • Exchanges for different sizes or gullet widths must be returned after only one ride.

Restocking Fees for Saddles

  • Returns within 5 days → $200 restocking fee
  • Returns between 7-10 days → $250 restocking fee
  • Returns between 10-14 days → $300 restocking fee

Custom Order Cancellations

  • Standard custom orders (6-7" gullet): $350 restocking fee
  • Gullets over 7" or seat sizes over 15": Additional $50 fee

Credit Card Fees on Returns

A 4% credit card processing fee applies to all returns. Example:

  • If a $2,000 saddle is returned within 5 days:

Condition of Returned Items

  • Saddles with wear or missing parts will not be refunded or replaced.
  • Customers are responsible for return shipping.

🚨 No Returns on Sale Items 🚨

Returns for Pads & Boots

  • Pads and boots may be returned within 30 days.
  • No returns accepted after 30 days.

Refunds

  • Refunds are processed within 5 days after the return is approved.
  • Shipping costs and a 3% credit card fee will be deducted from the refund amount.